Shop Policies

Please allow 1-3 weeks for custom orders to ship and up to 1 week for all ready to ship items.

We are both full time college students, however, we always try to get out all orders in a timely manner. 

If you have any questions or concerns or would simply like a status update, please do not hesitate to email us at 1999customsnyc@gmail.com you can expect a response within 24 hours. 

All sales are final due to the nature of the items since each item is uniquely handmade, however if something arrives damaged please send us pictures and we will replace it.

Once packages are shipped we are no longer responsible for them, however if your package for some reason is lost we will try to work out a fair solution. If you have any questions always feel free to reach out!  

We are so grateful that you've taken the time to check out our small business and we want to make sure each customer is fully satisfied with their order

-Alex and Lusi

1999customsnyc